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Back to safeguarding

APP-2026-0002

Impersonation — reported 15/06/2026

Reimbursed

Case details

Payment reference: TRANSFER-2344
Payment amount: £12,000.00
Customer: CUST-019
Fraud type: Impersonation
Contact preference: phone
VoP outcome: no_match
Customer confirmed no-match: Yes
Assigned analyst: Synthetic Senior Analyst
Reimbursed: £11,990.00

Customer statement

Caller impersonated bank representative and directed customer to transfer funds.

Timeline

Fraud report submitted
Customer — 15/06/2026, 14:00:00
Assigned to Synthetic Senior Analyst
System — 15/06/2026, 14:30:00
APP fraud confirmed — impersonation scam
Synthetic Senior Analyst — 16/06/2026, 09:00:00
Reimbursement of 11,990.00 GBP processed (less 10.00 excess)
Finance Operations — 17/06/2026, 11:00:00

Fraud Case — Helm | Helm