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Back to safeguarding

APP-2026-0003

Purchase scam — reported 19/06/2026

Reported

Case details

Payment reference: PURCHASE-881
Payment amount: £850.00
Customer: CUST-067
Fraud type: Purchase scam
Contact preference: in_app
VoP outcome: match
Customer confirmed no-match: No

Customer statement

Paid for goods via online marketplace. Seller has not delivered and is unresponsive.

Actions

Timeline

Fraud report submitted
Customer — 19/06/2026, 08:30:00

Fraud Case — Helm | Helm